This Privacy Policy governs and applies to anyone accessing or using the websites, mobile applications, blogs, or any other digital presence now or created in the future (collectively referred to as the Site) owned and/or operated by Heart In Balance PLLC (Heart In Balance PLLC, we, us or our). Heart In Balance PLLC is committed to respecting your privacy and complying with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and relevant Michigan state laws governing the protection and use of personal and health information.
INFORMATION COLLECTED
Heart In Balance PLLC collects personally identifiable information only when you voluntarily provide it through our Site, email, phone communication, or other interactions. Examples include your name, contact details, and information you choose to share during inquiries, scheduling, or service delivery. Our web server may also log information such as IP addresses, browser type, and geographic location for statistical purposes, while not linking this data to any personally identifiable information unless required for site functionality or security.
TYPES OF INFORMATION WE COLLECT
We may collect and retain the following types of personal information: Full name
Email address
Phone number
Mailing address
Payment and billing information (for services rendered)
Demographic or location information (if applicable to services or required by law)
Health-related or clinical information as required under HIPAA for treatment, billing, or operations
Any other information you voluntarily provide in communication with us
PURPOSE OF COLLECTION
We collect personal information to:
Provide counseling and therapeutic services
Schedule and manage appointments
Communicate with you regarding services and administrative matters
Comply with legal, billing, and professional obligations
Improve our services and administrative processes
Maintain internal records as required under HIPAA and Michigan law
CONSENT TO COLLECTION
By communicating with Heart In Balance PLLC or submitting your information through our Site, you are consenting to the collection and use of your personal information for the purposes stated above. You may revoke this consent at any time, subject to legal and professional obligations to retain certain records.
RECORDKEEPING
Records may be retained as required under federal and Michigan state laws. This includes health and billing records for the legally mandated retention period (typically at least 7 years in Michigan for adult clients, and longer for minors). These records are securely stored and maintained.
SECURITY OF INFORMATION
We maintain administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse, in compliance with HIPAA, Michigans Identity Theft Protection Act, and other applicable regulations.
DISCLOSURE OF INFORMATION
We do not sell or rent your personal information. Disclosure may occur:
With your written authorization
To comply with legal obligations such as court orders or subpoenas
To emergency personnel when required to protect your safety or the safety of others
To authorized third-party service providers (e.g., billing processors or secure client portals) who are bound by confidentiality agreements
LEGAL DISCLOSURE
We may disclose personal information if required to do so by law or in good faith belief that such action is necessary to comply with legal requirements or to protect the rights and safety of clients or the public.
ACCESS TO YOUR INFORMATION
You have the right to access, amend, or receive an accounting of disclosures of your protected health information, as defined by HIPAA. Requests must be made in writing and may be subject to a reasonable processing fee where permitted.
THIRD-PARTY LINKS
Our Site may include links to third-party sites. We are not responsible for the privacy practices or content of such sites and encourage you to review their privacy policies before providing any information.
USER-GENERATED CONTENT
Any content you voluntarily post in publicly viewable areas of the Site or affiliated platforms (such as testimonials or social media) becomes public and may be viewed or used by others. Please exercise discretion when sharing personal information in such contexts.
CHILDRENS PRIVACY
This Site is not directed at children under 13. We do not knowingly collect personal information from children under 13 without verified parental consent. If such information is discovered, we will delete it immediately.
COOKIE POLICY
Our Site may use cookies or similar technologies to enhance user experience, track usage patterns, and for analytics. You can manage or disable cookies through your browser settings.
SMS CONSENT
SMS consent is not shared with third parties or affiliates for marketing purposes.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our Site with the last updated date. Continued use of the Site after changes constitutes your acceptance of the updated policy.
CONTACT US
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Heart In Balance PLLC
Rachel Hipp
Phone: 616-591-4442
Email: therapy@rachelhipp.com
Address: 5060 Cascade Road SE, Suite D
Grand Rapids, MI 49546